One environment, two kinds of work.

Ongoing support keeps your business running and is billed as a subscription. Projects change the way you work and are priced separately. We never mix the two on an invoice without explanation.

Everyday IT support. AI, data and implementations when your business wants more.

A team working at computers in a bright office

Core service: ongoing managed IT support

One team for all IT. Response times in the contract.

Helpdesk for your staff, monitoring, backups, network and security. One contract and one phone number instead of three vendors blaming each other.

from PLN 1,190 net per month · see packages

Automation and AI

Invoices, orders and data stop being passed around manually between email, spreadsheets and systems. People only approve the exceptions.

invoice and document extraction
system integrations
company knowledge assistant

from PLN 7,000 for an automation sprint

Process automation and AI

A person analysing a spreadsheet on a monitor

Analytics and BI

Reports that update themselves from data you already have: in your accounting and sales systems and in spreadsheets. One version of the numbers for the whole business.

sales and margin report
management dashboard
scheduled reports

from PLN 2,500 for report automation

Analytics and BI dashboards

A person working at two monitors showing code

Software implementations

ERP, sales management in Base, an application built around your process or a move to the cloud. From analysis and implementation to support after go-live.

ERP enova365 and KSeF
Base (BaseLinker)
low-code applications
Microsoft 365 and Google Workspace

from PLN 6,500 for a low-code application

ERP enova365 Base Low-code applications Microsoft 365 and Workspace

Before you start:process audit AI and Power BI training downtime cost calculator technologies and partners

For industries:

IT for accounting firms IT for manufacturing and warehouses

How much does it cost? See for yourself.

Our prices are published, so you don't have to call to find out whether you can afford us. Move the slider to the number of workstations in your business.

Workstations in your business 14

START IT
from 1,190 PLN net / month
1-5 workstations · A micro business that needs someone responsible for IT.
Response to a critical failure
4 working hours
Hours of work included
4 h
Support window
Mon-Fri 9:00-17:00
Minimum term
3 months
What's in scope
- Unlimited remote helpdesk tickets, subject to fair use
- Basic monitoring of workstations
- System and application updates
- Microsoft 365 or Google Workspace administration
- Monthly backup verification
- Monthly report
BUSINESS IT
from 2,490 PLN net / month
6-20 workstations · A business with a server and network, where downtime costs money.
Response to a critical failure
1 working hour
Hours of work included
8 h
Support window
Mon-Fri 8:00-18:00
Minimum term
6 months
What's in scope
- Everything from the START IT package
- Proactive RMM monitoring with alerts
- Backup management
- Single server administration
- Basic network: guest and business VLANs, VPN
- Dedicated technical account manager
- Quarterly environment review
PROFESSIONAL IT
from 5,490 PLN net / month
21-50 workstations · A business with multiple servers and a genuine need for business continuity.
Response to a critical failure
30 minutes
Hours of work included
16 h
Support window
Mon-Fri 8:00-18:00 plus weekend on-call for P1 tickets
Minimum term
12 months
What's in scope
- Everything from the BUSINESS IT package
- 24/7 monitoring
- Multi-server administration: Proxmox, Hyper-V, VMware
- Full network management: controller, VLAN, UTM firewall
- Backup and recovery with quarterly restore testing
- Environment documentation kept up to date
- One on-site visit per quarter
- Status meetings
ENTERPRISE IT
from 9,900 PLN net / month
51-100+ workstations · An organisation where IT is part of the production process.
Response to a critical failure
15 minutes
Hours of work included
30-40 h
Support window
24/7 for critical tickets
Minimum term
12 months
What's in scope
- Everything from the PROFESSIONAL IT package
- CTO as a Service: input into technology decisions
- Dedicated Lead Engineer with cover arrangements
- Annual security and GDPR compliance audit
- SLA with contractual penalties agreed in the contract

Net starting prices. Licences and endpoint protection are not included. Final quote after a free IT review.

Terms common to all subscriptions

Unused hours do not roll over to the next month.
We let you know when you've used 80 percent of your included hours.
Onboarding is a one-off fee equal to one month's subscription. We waive it for contracts of 24 months or longer.
Loyalty discount: 5 percent for a two-year contract, 8 percent for a three-year contract.
Annual indexation in line with the Statistics Poland (GUS) inflation rate.
Exceeding the number of workstations moves you to the next package from the following billing period.

Outside a subscription: hourly rates.

For businesses without an ongoing contract and for work outside a package. You know the price before you call, not after an outage.

Net hourly rates by type of work and time of day
Type of work	Business days 8:00-17:00	Evenings 17:00-22:00 and Saturdays	Nights 22:00-8:00, Sundays and public holidays
Helpdesk and general support	PLN 220/h	PLN 330/h	PLN 440/h
Specialist administration and configuration	PLN 280/h	PLN 420/h	PLN 560/h
Strategic consulting (min. 2 h)	PLN 220/h	-	-

Billing terms

The first hour is charged in full, then per started 30 minutes.
Remote diagnosis of up to 15 minutes when a ticket is logged is free.
Express service, meaning work starts within 4 hours of a ticket outside the package SLA: 50 percent surcharge.
Minimum charge outside business hours: 2 hours.

Travel

PLN 80 flat fee up to 30 km

Visit within 30 km of Świebodzin: flat travel fee of PLN 80 plus the hourly rate. Further away: PLN 1.50 per kilometre both ways plus the hourly rate.

Prepaid hour packages

10 h for PLN 2,090PLN 209/h, 5 percent discount, valid for 3 months
20 h for PLN 4,000PLN 200/h, 9 percent discount, valid for 6 months

Projects: starting prices.

Net prices, most of them starting prices. The final quote depends on the state of your environment, which is why we start with a review rather than guesswork.

Audits

IT review, 60 minutes onlinefree
Operational auditfrom PLN 3,500
Process mappingfrom PLN 1,800 per process

ERP

enova365, one modulefrom PLN 7,500
enova365 pre-implementation analysisPLN 4,500-11,000
enova365, standard implementationfrom PLN 12,000
ERP post-implementation supportfrom PLN 500 per month

Cloud

Google Workspace up to 15 usersfrom PLN 3,200
Microsoft 365 up to 15 usersfrom PLN 3,500
Data migration up to 500 GBfrom PLN 3,000

Networks

Structured cabling pointfrom PLN 242 per point
Basic office Wi-Fi setupPLN 350-850

Servers

Virtualisation and self-hostingPLN 280 per hour

Automation

Automation sprintfrom PLN 7,000
System integrationfrom PLN 7,500
Report automationfrom PLN 2,500
Low-code applicationfrom PLN 6,500
AI-powered automationfrom PLN 9,000

Data

BI dashboard or reportfrom PLN 15,000
Data consolidationfrom PLN 7,500

Security

Endpoint protection, base tierfrom PLN 19 per workstation per month
Endpoint protection with threat detectionfrom PLN 29 per workstation per month
Deployment assistance for up to 99 workstationsfrom PLN 1,000
Audit of an existing Bitdefender installationfrom PLN 500
Bitdefender administrator trainingfrom PLN 2,000

Response time is a number, not an adjective.

What exactly we measure: Response time is the time to pick up a ticket and start diagnosis, counted within the package's support window. It is not the time to fix the problem. The clock starts when the ticket is logged in the helpdesk channel, not at the first attempt to get in touch.

Response times by ticket priority and package
Priority	START IT	BUSINESS IT	PROFESSIONAL IT	ENTERPRISE IT
P1 Critical	4 working hours	1 working hour	30 minutes	15 minutes
P2 High	8 working hours	4 working hours	2 working hours	1 h
P3 and P4	next business day	8 working hours	4 working hours	4 working hours
P1 restoration target	up to 8 working hours	up to 8 working hours	up to 4 h	up to 4 h, 24/7
Support window	Mon-Fri 9:00-17:00	Mon-Fri 8:00-18:00	Mon-Fri 8:00-18:00 plus weekend on-call for P1 tickets	24/7 for critical tickets

P1 CriticalThe whole business or a key process is down. No workaround.For example: server or network down, ransomware, ERP system failure.
P2 HighAn important function is unavailable, but a workaround exists.For example: network printer not working, one department can't access a resource.
P3 StandardThe issue affects a single user or device.For example: a slow computer, an email configuration problem.
P4 LowRequests, changes and questions with no impact on work.For example: creating an account, changing permissions, a question about how software works.

Terms of business

Project payments: 50 percent on order, 50 percent on acceptance
Subscription payments: in advance for each billing period, 14-day payment term
Warranty: 30 days from acceptance, low-code applications 60 days
Delivery: remote, on-site work by arrangement
Price changes: announced 30 days in advance
Documents: framework agreement, subscription agreement with SLA, data processing agreement, NDA

Free · 60 minutes online · no obligation

An IT review, not a sales call.

You talk to an engineerOnline, by video call. Not with a salesperson. We don't install or change anything.
We check 8 areasBackups, access, network, email, server, licences, protection and KSeF readiness.
You get a scorecardThree priorities on one page, emailed after the meeting. Yours to use however you like.

Pick a time in the calendar

+48 535 040 361 +48 511 275 531

office@nexait.pl

We don't use a contact form. We answer the phone and reply to emails.