IT support for businesses in Wrocław, remote day to day, on site as planned.
Wrocław is a key region for us. We provide ongoing support remotely from Świebodzin, and for work that needs someone on site we come on an agreed date, with the travel cost confirmed in advance.
- helpdesk, monitoring, administration
- remotely
- visits for hardware and projects
- as planned
- same prices as in the Lubuskie region
- the same
What we do remotely, which is almost everything.
Most day-to-day support happens in management consoles and remote sessions, so distance doesn't affect how quickly we pick up a ticket.
- unlimited helpdesk tickets for staff, subject to fair use
- monitoring of workstations and servers with alerts
- Microsoft 365 or Google Workspace: accounts, email, permissions
- backup and update checks
- changes to a cloud-managed network
On site we do what can't be done remotely.
Environment takeover, cabling, access point installation, hardware replacement and implementations are planned as scheduled visits. Travel is charged at PLN 1.50 net per kilometre both ways, confirmed before we set off. It's worth combining small hands-on jobs into a single visit.
Projects where distance is no obstacle.
Automations, BI analytics, Base and ERP implementations and training are largely delivered remotely. For businesses in Wrocław, this is often the simplest way to start working together without overhauling all of your IT.
AI, data and implementationsOutsourcing IT in Wrocław, with a specific limit of responsibility.
Helpdesk is the first contact for employees, but continuous service also includes monitoring, administration, updates, backups and supplier coordination in the scope recorded in the contract. As a result, the report does not circulate between the Internet operator, the program producer and the person who supplied the computer.
The scope is agreed after inventory. We list devices, systems, licences, locations and critical processes, and then select the package and the SLA. Response time means starting diagnosis in the appropriate support window. The time limit for restoration depends on the cause, availability of parts and participation of other suppliers.
Applications have a history, a priority and a responsible person. The report shows the work done, repeated problems and decisions needed on the client's side. As a result, care is not limited to extinguishing accidents, but it leads to an orderly maintenance and development plan.
First month of care, First stabilization, then development.
The takeover starts with access protocol, administrator accounts, backups, station security, domains, mail, networks and devices. We divide the gaps according to the impact on the continuity of work. Failed backup or former employee account has a higher priority than cosmetic harmonisation of equipment.
After the basics are arranged, a plan of the following months is created: updates, exchanges, network projects, migrations or automations. Each major change receives the range, cost and acceptance criterion. The company maintains documentation and access to its own services also after the end of the cooperation.
We do not require the exchange of all tools at the beginning. If the solution is supported, safe and meets needs, it can remain in the environment. The change is recommended if it reduces specific risks, removes costly circumvention or simplifies responsibility.
Steps to start cooperationFor which company, This model works best.
Remote care with scheduled visits fits offices, service companies, trades and organisations using mainly cloud systems or manageable infrastructure. It works particularly well where the owner wants one point of contact, predictable rules and documentation instead of intervention by various IT specialists.
The model is not appropriate for a plant that needs a technique in the hall every day or requires a guaranteed, very short commute. In this situation, a supplier with a local team or hybrid model may be better. The matching is assessed before the offer, without the obligation to sign the contract.
Not only the number of employees, but also the type of devices, remote management, bypasses available, and the cost of stopping, are important. A small environment with equipment requiring physical operation may need a different model than a larger cloud office.
Which consists of the price, and what is accounted for separately.
The subscription depends on the number of users, devices, servers, locations, hours of support and required SLA. Larger projects, equipment, licences and on-site visits shall be shown separately unless otherwise stated in the individual agreement. The customer knows the rate and expected cost of driving before the start of work.
A free online review allows you to recognise the three most important risks and determine whether you need constant care, a one-time project or a local contractor. Full audit is a separate service when detailed process diagrams, documentation or investment plan are needed.
Comparing offers, it is worth compiling support hours, the definition of the SLA, the work included in the subscription, the rules of visits, the cost of the licence and the way the environment is passed on after the contract. The monthly amount alone without this information does not show the actual scope of responsibility.
Compare IT care packagesChange without unnecessary stop, with an implementation and return plan.
When you migrate mail, replace a network or server, you set a service window, testers and success criteria. The configuration is prepared earlier, and the change is divided into stages if the environment allows. The trial owner knows when the decision to proceed or withdraw is taken.
After implementation, we provide a description of the configuration and elements requiring observation. Applications in the first days have the context of the project, so they don't start with a re-collection of information. The separate scope of the project also protects the subscription from unclear settlement of a major change.
Questions from businesses in Wrocław.
What is the difference between response time and arrival time?
Response time is when we pick up the ticket and start diagnosing. We do that remotely, so distance doesn't matter. A visit is planned separately, and only when it's genuinely needed.
Do businesses in Wrocław pay different prices?
No. The price list is the same. The only difference is travel for on-site work: PLN 1.50 net per kilometre both ways, with the amount confirmed before we set off.
When is remote care not enough?
When someone needs to be physically at the equipment every day, for example with lots of devices on a shop floor. We'll tell you so plainly during the review, before you sign anything.
Where to start?
With the free IT review. It's one hour online with an engineer, the same for every business, whatever the city.
Free · 60 minutes online · no obligation
An IT review, not a sales call.
- You talk to an engineerOnline, by video call. Not with a salesperson. We don't install or change anything.
- We check 8 areasBackups, access, network, email, server, licences, protection and KSeF readiness.
- You get a scorecardThree priorities on one page, emailed after the meeting. Yours to use however you like.
We don't use a contact form. We answer the phone and reply to emails.