IT support for businesses in Nysa and the area, remote day to day, on site as planned.

For on-site work, travel is charged at PLN 1.50 net per kilometre both ways, confirmed before we set off. That's why we help you plan hands-on work so one visit covers several jobs, and leave the day-to-day to remote support.

Employees report problems with computers, applications, accounts and mail to one helpdesk. In the agreed scope, we administer Microsoft 365 or Google Workspace, monitor devices, control updates and check backup alerts. The response time is recorded in the contract and we begin the diagnosis regardless of distance.

If the cause lies with the operator, the program manufacturer or the equipment supplier, we keep a technical report and provide the information needed to solve the problem. The limits of responsibility are set at the start so that the customer knows which components we operate directly and which we coordinate.

Each notification shall have a priority resulting from the impact on the activity. The problem of one user with the available bypass is not treated in the same way as the lack of access to the whole team system. The history of applications also identifies repetitive problems and plans for a permanent change.

So far, we're taking over protocol. We check the accounts of administrators, domain, mail, licences, servers, network, devices and backups. We write deficiencies as risks, and we divide actions into urgent safeguards, stabilisation and development. We do not change the correct solution without a particular reason.

After the start stage, the client receives an orderly list of the environment and an action plan. Corporate access does not remain in the contractor's private accounts. If the cooperation is completed, we shall transmit the current documentation and accounts in accordance with the agreed exit procedure.

The first changes concern elements with the greatest impact on continuity and security: failed copies, out-of-date systems, uncontrollable accounts or the lack of access of the owner to the services. Development investments are planned only after the foundation is secured.

We indicate the contact person in the company, secure remote access channel and basic bypasses for critical services. If the device requires physical action, the staff member shall carry out it only in accordance with agreed instructions. Risk-taking activities or tools remain the task of technique during the visit.

For mail, server, network and copy, we save owners and the way of escalation. The distance does not disappear, but ceases to be a surprise in the course of the failure. The company knows in advance what you can start immediately remotely, when you need to arrive and what restrictions the chosen service model has on working days and during pre-planned changes. The findings go to the documentation available to the identified persons on the client side and remain updated. The document shall have the date of the last amendment and the designated owner.